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Experience Measurement
Correlating client experiences to pipeline to inform the investment decisions you make to develop your client relationships.
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Experience Measurement Data
On average, a client attends 3 events, but when they attend 4 or more, the Q&B pipeline is 3x the size. Explore the data.
Experience Measurement Playbook
Methods for evaluating how experiences strengthen client relationships to drive better opportunities and outcomes.
Created by Conor Caplice "Cape Less" — like Superman without a cape.
(Secret 2 of 2 found!)
Relationship Reals
Senior leaders at Deloitte share candid insights on relationship building, receiving difficult feedback, showing up with greater vulnerability, and more.
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Full-Length Episodes
Client relationship stories, delivered in 6 minutes or less.
'Ship Clips
30 second hot takes on topical relationship building themes and trends.
Discussion Guide
Key relationship topics for each episode to host a watch party and facilitate a conversation.
Record Your Relationship Reals
Capture your short "Relationship Reals, On the Road" clip on your own time.
Signature Experience
Create human, memorable, and streamlined experiences for your clients.
How familiar are you with Signature Experience?
1 = I'm just hearing about it today.
5 = I'm a Signature Experience ambassador.
Would you like to become a Signature Experience Ambassador?
Includes:
Championing Signature Experience in your accounts and communities.
Being an early adopter of R360.
Providing feedback to improve the experience.
Destination Deloitte
Supporting you in delivering exceptional, personalized, and interactive client experiences in spaces Deloitte owns and sponsors.
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Deloitte Greenhouse
Experiences designed and delivered by expert facilitators to accelerate growth, connection, and breakthrough. Inquire about an experience now.
Executive Accelerators
Elevated programs and published insights for client executives and their teams.
USI Client Experience
Curated client visits to USI locations showcasing Deloitte solutions and delivery capabilities.
Smart Factory
Immersive experience center that brings end-to-end digital transformations to life.
The Lab Kit
Self-service tool designed to bring the Greenhouse magic to your next meeting or workshop.
Elevated Experiences Playbook
Guide to planning and executing human-centered in-person or hybrid events.
5 E's Framework
Guide to designing a compelling and seamless end-to-end experience for your clients.
Sign up to be a part of the early user testing group.
Relationship Technology
Modernizing technology to enhance your client relationship management.
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R360 Demo Video
Usability and features of the R360 app to enhance your client relationship management.
R360 Feature Overview
R360's key features that allow you to gather proprietary client information on-the-go.
R360 Get Started Guide
Step-by-step instructions to streamline your R360 onboarding experience.
Request R360 Activation Support
Guidance on starting your R360 journey.
Trusted Relationships
Empowering you to build trust and deepen your client relationships.
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TrustID® in Action
TrustID case studies to learn how you can use trust to differentiate Deloitte from competitors, with a sneak peak into the client-facing TrustID labs you can bring to your clients.
TrustID Insights
Insights on building and measuring trust through HBR articles and more.
Signature Experience Labs For Accounts
Custom labs for your account team to learn and practice the behaviors that deepen client relationships. Inquire about hosting a lab with your account now.
L&D Courses
Signature L&D opportunities, including the Relationship Mastery series; Performance Psychology; and Human Potential Digital Experience.
Relationship Reals
Client relationship stories, delivered in 6 minutes or less.
Relationship Activation Checklist
Checklist of behaviors and tools to deepen client relationships.
Client Macro Journey
Overview of a client's pivotal life moments and ways to support them.
